top of page
Green Eyed Cat


Paws-a-tively Things To Know About Policy and Procedure

For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

A signed Service Request must be provided to your sitter before service is provided for any period. 

  • Deposit of 50% is due at time of reservation, 100% in advance for Holidays.  We accept Cash, Checks and PayPal.   Reservations are not held until deposit is received by While They Happily Wait Pet Care or special arrangements are agreed upon by both parties in writing.   Reservations for not yet cleared PayPal payments will be honored.

  • Balance of fees due at the first visit.

  • There will be a $20 service charge for each returned check.

  • Cancellation Charge Schedule:  (% applies to entire service period total):

  • ·         0 - 48 hours prior to any service: Payment in full is charged (no refunds)  

  • ·         2 - 7 days prior to service:  20% of service total is due (equals an 80% refund)

  • ·         8 days prior to service or more:  No charge, refund in full.

  • ·         Exception to Cancellation Charge Schedule:  

  •      Holiday reservations are non-refundable.

  •      Reservation deposit for overnight pet sitting is non-refundable.

  • Reservations are made to plan sitter availability to clients.  Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled.  Clients will not have to pay for scheduled Special Services not performed.

  • While They Happily Wait Pet Care is not responsible for wilted, dead or otherwise unhealthy plants.  While They Happily Wait will work hard to follow your written directions as precisely as possible, but cannot be responsible if the results are not favorable.  Please place all indoor plants together on a waterproof surface in plain sight, as your pet sitter is not responsible for water damaged areas or missed plants.

  • While They Happily Pet Care is not responsible for damage to the home beyond the control of the Pet Sitter.  This includes, but is not limited to leaks, electrical problems, and acts of nature.  In these situations, the company will attempt to contact the customer and then the emergency contact before making a subjective decision on dealing with the problem.  All repairs and related fees (including Special Service emergency service time and coordination fees) will be paid by the client, or fully reimbursed to While They Happily Wait within seven (7) days.

  • While They Happily Wait Pet Care is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the Pet Sitter.  While They Happily Wait Pet Care agrees to remain fully insured through PSA or a comparable entity, and bonded.  While They Happily Wait Pet Care accepts no responsibility for security of the premises or loss if other individuals have access to a client’s home, or if the home is not properly secured.

  • At the time that service is booked, Owner will notify pet sitter of everyone who has been granted access to the home during the service period.  All other individuals that visit the home will leave a log of their visit. 

  • While They Happily Pet Care is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract.  Pet Owner agrees to secure home prior to leaving the premises.  While They Happily Wait Pet Care will re-secure the home to the best of its ability at the end of each visit.  While keys are in the possession of a Pet Sitter, they will be either on the Sitter’s physical person, or be properly stored at an undisclosed location.  While They Happily Wait Pet Care subscribes to insurance coverage through PSA for lost key lock replacements.

  • Pet Owner must have legal rights to place the animals in the care of Pet Sitters, Kennels, and Veterinary Clinics.  The Pet Sitter cannot service a home with “Visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Legal Considerations Agreement, accepted and signed by each rightful owner(s). 

  • The terms of this document apply to all the pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations the owner designates for service.

  • Pet Owner is responsible for pet-proofing house and yard, and the security fences/gates/latches. While They Happily Wait Pet Care will not be responsible for the safety of any pets and will also not be liable for the death, injury, disappearance, or legal consequences of any pet with unsupervised access to the outdoors.

  • While They Happily Wait Pet Care is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the client, from any veterinarian as chosen by the sitter.   However, the company is not responsible for the health/well being of the animal.

  • Pet Owner is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc…) for walks or in case of emergencies, firmly affixed vaccination tags, a lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter.  Pet Owner authorizes any purchases necessary for the satisfactory performance of duties.  Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse While They Happily Wait Pet Care within seven (7) days for all purchases made.

  • Pet Owner will be responsible for all medical expenses and damages resulting from an injury to a Pet Sitter, or other persons, by the Pet.  Customer agrees to indemnify, hold harmless, and defend While They Happily Wait Pet Care in the event of a claim by any person injured by the Pet.

  • It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis/”Code Red”.  While They Happily Wait Pet Care will definitely try to see to your pets safety/care should such events occur, but cannot guarantee it.

  • This contract permits While They Happily Wait Pet Care to accept all future telephone, online, mail or email reservations and provide service without additional signed legal considerations agreements. 

  • While They Happily Wait Pet Care may use their discretion to stop and end service at any time that a pet poses a danger to the safety or health of itself, other pets, other people, or the Pet Sitter. If concerns prevent the Pet Sitter from continuing for a pet, the Owner authorizes the pet to be placed in a kennel, or previously arranged locale if possible.   All subsequent charges, including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability, are to be the responsibility of the Owner.

  • While They Happily Wait Pet Care agrees to provide agreed upon services in a manner that is trustworthy, caring and dependable.  In consideration of the services as an express condition thereof, the client expressly relinquishes any and all claims against the company and its employees, except those arising from negligence.  Claims of negligence that involve a hired Independent Contractor, hired by While They Happily Wait Pet Care, will be the responsibility of the Independent Contractor and the company they represent. All hired Independent Contractors are required to carry liability insurance with optional coverage or bonding through a reputable company.

  • Client agrees to discuss any concerns with While They Happily Wait Pet Care within 24 hours of return after service.

  • This agreement is valid from the date signed, and replaces any prior Legal Considerations agreements.  Client agrees to any future While They Happily Wait Pet Care term changes relayed verbally, mailed or emailed in writing to the client .

  • The owner states that he/she as read this agreement in its entirety and fully understands and accepts its terms and conditions.

Client/Owner Name:                                                                                                       

Signature: _______________________________  Date: ____________

bottom of page